Creating a Seamless
Omnichannel Experience

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Retail

Challenge

A fashion retailer had separate systems for its e-commerce, mobile app, and stores, leading to a fragmented customer experience.

Solution

We developed a unified omnichannel platform by integrating all sales channels using API management to connect inventory, loyalty programs, and customer data.

Outcome

The new platform drove a 30% increase in cross-channel purchases and a 20% rise in customer loyalty program engagement.